Frequently asked questions
When is my order shipped?
Every piece is printed or embroidered to order at our partners in Europe, with a quality check before it ships. Allow around 10 to 15 working days between order and delivery (made to order, then dispatch by post with tracking). In periods of high demand, this may take longer.
What are the delivery times within Switzerland?
Allow around 10 to 15 working days between order and delivery (made to order, then dispatch by post with tracking). In periods of high demand, this may take longer. You get a tracking email as soon as it ships.
Do you ship outside Switzerland?
Yes, to most European countries. Allow a few extra working days depending on the destination. Exact costs are shown at checkout.
Can I return an item?
Our pieces are made to order, specifically for you after your order. For this reason, we do not accept returns or exchanges for a change of mind or wrong size — please check your size (guide on each product page) before ordering. However, if your item is defective, damaged or does not match your order, write to us within 30 days via the Contact page with a photo: we will replace it or refund you, free of charge. Details on the Shipping & returns page.
How do I choose my size?
Caps and bucket hat: adjustable or two sizes depending on the model — exact measurements are on each product page. T-shirts and hoodies: unisex cut; between two sizes, size up. A size guide with flat measurements is on every product page.
What materials do you use?
Cap: thick brushed cotton, high-density embroidery — no print that cracks. T-shirts and hoodies: dense cotton. Water bottle: stainless steel. The exact composition and care instructions are on each product page.
Are you the Confederation's official shop?
No. GREAT SINCE 1291 is an independent brand, with no connection to the Confederation, the FDFA or Présence Suisse. The original cap was never sold commercially — ours is a homage, not a licence. We prefer to say so plainly.
Where are your products made?
Designed in Switzerland. Made in partner workshops across Europe, chosen for the quality of their embroidery and print.
Another question?
Write to us via the Contact page. Reply within 24 to 48 working hours. In French, German or English.