Refund policy

Our products are made to order: each piece is printed or embroidered specifically for you after your order is confirmed. For this reason, and in accordance with Swiss law, which provides no statutory right of withdrawal for online purchases, no return, exchange or refund for personal convenience (change of mind, wrong size or product choice) is possible once the order is confirmed.

Please check your selection (model, size, colour) and the measurements shown on each product page carefully before placing your order.

Defective, damaged or incorrect items
This exclusion does not apply to defects. In accordance with the statutory warranty for defects (art. 197 et seq. of the Swiss Code of Obligations), if you receive a defective item, one damaged in transit, or one that does not match your order, we will replace or fully refund it at no cost to you. Please inspect your order on arrival and contact us within 30 days with a photo of the issue at contact@switzerland-1291.ch or via the Contact page; we will tell you how to proceed.

Refunds (in case of a confirmed defect)
Once the defect is confirmed, the refund is issued to your original payment method, generally within 10 business days. The time for your bank to display it may vary.